Booking FAQs

How far in advance can I book the theatre?

• Resident Companies: 24 months

• Commercial Renters, Nonprofits, and Individuals: 18 months

• Nonprofits (with discount): 12 months

• Discounted Teacher Recitals (Monday-Thursday): 12 months

• Discounted Teacher Recitals (Friday-Sunday) : 6 months

Can I see the theatre before I book it?

Yes. Please call our office at 403-255-9368 during business hours to schedule a viewing.

Please note that during busy seasons, available viewing times may be limited.

Can I get a quote before I book?

We can offer you guidance on pricing, but the actual costs of your event will vary depending on your needs during occupancy, so we cannot offer guaranteed estimates.

Public Performances require technicians and front of house staff; labour costs depend on the nature of your booking and how long they are required to be onsite.

For performances, please contact our Stage Manager who can provide an estimate on technical labour and materials and our Front of House Manager for an estimate for front of house labour and ticket printing.

Please refer to our rate sheet for detailed pricing information.

Please note that in the absence of a booking or a hold, availability is subject to change without notice.

Can I hold a date without a formal booking?

We can place a 14-day hold on a date for you at no cost, depending on the amount of notice given. If another client requests the same date during the hold and you are unable to commit to signing a lease and remitting a deposit, the date will be released to the other client. You will be notified if the status of your hold changes. Holds may be extended if no other requests for the date are received. Please note that if you are notified of pending expiry of your hold and we do not hear back from you within a reasonable time frame, your hold will be cancelled.

When is the contract and deposit due?

When you let us know that you are ready to commit to a date, a contract and invoice will be generated.

• The signed contract must be returned to our office no later than 14 days after the lease is sent to you.

• Deposits are due within 14 days of receiving the signed contract.

Both contract and deposit are both required to confirm your date.
We are under no obligation to honour the terms of a contract without the accompanying deposit.

How late can I cancel my event?

Your booking deposit is non-refundable.

• For cancellations less than 7 days in advance,

  • the deposit is retained

  • the remainder of the booking fee is due within 10 days, and;

  • payment for all services & labour is due within 10 days.

• For cancellations more than 7 days in advance,

  • the deposit is retained

  • the the remainder of the booking fee is due within 10 days, and;

  • no fee for labour or services is due.

• For cancellations more than 30 days,

  • the deposit is retained, and no other fees are due.

Can I print my own tickets?

Yes, as long as your event is FREE and PRIVATE.

If you event is public (whether free or paid), our box office must be used. This is to ensure an accurate sales count, compatibility with seating charts & our in-house scanning systems.

We can print hard-copy Complimentary and Promotional tickets for your use to sell or give away as needed.

If your tickets are part of a subscription series, or you have other special requirements, please contact us for options.

My contract is signed and deposit is paid. What’s next?

Four weeks before start of event, or earlier:

• Fill out the following forms and submit them to us by email.

  • technical requirements

  • ticketing/front-of-house.

    • This form is required before we can build out your ticketing.

• If live-streaming, please submit a show plan (including copies of musical scores if appropriate) to the livestream director.

• These forms are available here

What happens at the conclusion of my event?

After we have totalled your expenses, we will send you a running charges sheet along with an invoice. Your running charges will be deducted from your ticket revenue. Any surplus ticketing revenue collected on your behalf by the Polaris Centre will be issued back to you within four weeks.