Booking FAQs

How far in advance can I book the theatre?

• Resident Companies: 24 months

• Commercial Renters, Nonprofits, and Individuals: 18 months

• Nonprofits (with discount): 12 months

• Discounted Teacher Recitals (Monday-Thursday): 12 months

• Discounted Teacher Recitals (Friday-Sunday) : 6 months

Can I see the theatre before I book it?

Yes. Please call our office at 403-255-9368 during business hours to schedule a viewing.

Please note that during busy seasons, available viewing times may be limited.

Can I get a quote before I book?

We can offer you guidance on pricing, but the actual costs of your event will vary depending on your needs during occupancy, so we cannot offer guaranteed estimates.

Public Performances require technicians and front of house staff; labour costs depend on the nature of your booking and how long they are required to be onsite.

For performances, please contact our Stage Manager who can provide an estimate on technical labour and materials and our Front of House Manager for an estimate for front of house labour and ticket printing.

Please refer to our rate sheet for detailed pricing information.

Please note that in the absence of a booking or a hold, availability is subject to change without notice.

Can I hold a date without a formal booking?

We can place a 14-day hold on a date for you at no cost, depending on the amount of notice given. If another client requests the same date during the hold and you are unable to commit to signing a lease and remitting a deposit, the date will be released to the other client. You will be notified if the status of your hold changes. Holds may be extended if no other requests for the date are received. Please note that if you are notified of pending expiry of your hold and we do not hear back from you within a reasonable time frame, your hold will be cancelled.

When is the lease and deposit due?

Leases are generally sent out to clients six months in advance of each event.

If you book your event with less than six months’ notice, the lease will be sent to you immediately after your details are confirmed.

The signed lease must be returned to our office no later than three weeks after the lease is sent to you.

Deposits are due 90 days before your event.

We require all clients to complete the lease and deposit process within this timeline. Failure to do so may result in the loss of future bookings.

How late can I cancel my event?

You may cancel your event up to three months in advance with no penalty.

Can I print my own tickets?

Yes, as long as your event is a free, private event.

If you event is public (free or paid), our box office must be used. This is to ensure an accurate sales count, compatibility with seating charts & our in-house scanning systems.

We can print hard-copy Complimentary and Promotional tickets for your use to sell or give away as needed.

If your tickets are part of a subscription series, or you have special field requirements, please contact us for options.

My lease is signed and deposit is paid. What’s next?

Four weeks before start of event, or earlier:

Fill out the technical, ticket and front of house forms and submit them to us by email.

If live-streaming, submit a show plan (including copies of musical scores if appropriate) to the livestream director.

You should have received our info package containing these forms along with your lease. 

What happens at the conclusion of my event?

After we have totalled your expenses, we will send you a running charges sheet along with an invoice. Any surplus funds collected on your behalf by the Polaris Centre will be issued back to you within four weeks.