General Advertising Deadlines Front of House Technical Information Rates

Polaris Centre Rates Sheet

As of June 1, 2023. Prices subject to change. GST additional.

Theatre, Lobby & Studio Spaces Available

Note: The Theatre & Lobby does not rent by the hour.

Theatre & Lobby
Friday-Sunday

Rates do not include staff or technicians

  • 4 hours: $800*

  • 6 hours $1000*

  • 8 hours: $1,300

  • 12 hours: $1,600

Theatre & Lobby
Monday-Thursday

Rates do not include staff or technicians

  • Evening 4: $600

  • Daytime 4: $500

  • 8 hours: $1000

  • 12 hours: $1,300

* N.B. Weekend half-day slots (less than 8 hours) are only available starting 90 days from the event date.
half-day-hour slots must be either an ‘early’ or ‘late’ booking to accommodate the possibility of two slots in a day.

Dance Studios/Rehearsal Rooms

Rehearsal Studios (2 available)

  • $150 for first two hours

  • Additional hours: $50

  • Daily maximum: $300

Studio 2 Piano Rental

  • $75 per day added to the first hour’s rental

Kitchen & Boardroom

$300.00 per day (seats 10)

Discounts Available

Artists & Non-profit Organizations (10%-25%)

Full Rehearsal Days 25%

Labour

Labour Charges

Technician $40/hr
Front of House Manager $30/hr
Cashier/Facility Attendant $25/hr
Usher $22/hr

Minimum shift is 3 hours
Scheduled overtime is 1.5 times the normal rate after 8 hours on site.
Unscheduled overtime is 2.0x the normal rate
Sunday/Holiday rate is 1.5 times the regular rate
Sunday/Holiday overtime is 2.25 times the regular rate

Labour Parameters

Please allow at least 30 minutes between your arrival and rehearsal time if you don’t require stage setup. Technicians are required to be on-site at least one hour prior to your performance.

A 15-minute break is required for all staff after no more than 3.5 hours of continuous labour. An unpaid meal break of one hour is required for all staff after 5 hours of labour. Employees cannot exceed a 12 hours span of day, including breaks. If you require more than 12 hours in one day, arrangements must be made for a secondary team for your event.

A member of our team will contact you at least 4 weeks prior to your event to confirm a daily schedule.

Staffing Complement

Livestream (no audience)
2 Technicians (Light/Sound, Camera)

Public Performance (minimum)
2 Technicians (Light/Sound & Stage)
1 Front-of-House Manager
2 Ushers

Extra Staff
Broadcast Technicians
Box Office Cashier
Coat Check Attendants
Additional Ushers/Security

Stage & Event Supplies

Front Projector & 10’ Screen - $150/day
Rear Projection & 10’ Screen - $200/day
6x4 & 8x4 Stage Risers (8”, 16” and 24”) - $25/riser per day

Stage Steinway Grand (9’) $250/day
Rehearsal Hall Steinway (6’2") $75/day
Piano Tuning $175 per tuning

5’ Round /6’ Rectangular Tables - $15/day
Tablecloth/Skirt $10/day
65” TV (HDMI input) on mobile stand - $50/day
Photocopies - 15¢ per page
Blackmagic Video Converters (HDMI-SDI) - $25/day

Sound Equipment

Wireless Microphone (SM58) $30/day + batteries
Wireless Lav/Headset Mic $35/day + batteries
Wedge Monitor/Side Fills $30/day

USB Stick $25 each
AA Battery $2 each
9V Battery $5 each

Concert Equipment
Music Stands - $1/day
Music Chairs - $1/day
Conductor Podium - $25/day
Large Percussion $200/day

We can accommodate a variety of custom seating layouts (dinner, gala, cabaret, blended).

The room is set in “Theatre Style” by default. With the theatre seating fully or partially removed, other configurations are possible.
For custom seating setup and teardown, labour charges will apply.

Ticket Charges

Promoters set their own ticket prices.
The Box Office collects ticket revenues in trust for the promoter.

Ticketing Service Charges

  • Showpass service fee of 2.1%+ 70¢ (per ticket).*

  • 3% flat fee for all credit card transactions.*

  • A venue capital improvement service fee.*

    • $1 (Free-$19.99)

    • $2 ($20-49.99)

    • $3 ($50+)

*While we recommend that these fees be included in the face value, these fees may be passed on to the ticket purchaser in whole or in part.

Voids/Refunds

If you wish to issue a refund or void a ticket (sold or complimentary), a $2/ticket service charge applies and will be added to the final invoice.

Please note that refunding or voiding a ticket does not reverse the Showpass or venue CIF fees.

Streaming Tickets

We have streaming capabilities in our theatre. Please contact your booking administrator to discuss streaming and ticketing options and rates.

Complimentary Tickets (Free Tickets)

For a one-time batch of hard-copy printed complimentary tickets distributed by the promoter, a $1/ticket fee applies.

If you would prefer to issue digital comps or leave hard-copy tickets for patrons to pickup at the box office, you may send us a one-time list of names or emails to manually process your comp tickets, a $2/ticket service fee applies. This includes:

  • Digitally-issued (emailed from the box office software at the promoter’s request)

  • Hard-copy tickets left for pickup at the box office.

Service Fees will be added to the Client’s final invoice.

Promotional Tickets (Sold by Client)

Promotional tickets are physically-printed ticket bundles at the highest price point consigned to the promoter to be sold independently of the online sales portals, usually for sale by performers to their friends and family for cash.

Ticket Returns

To receive credit for ticketing fees, any unused Comp or Promo tickets must be returned to the Polaris Box Office no later than 48 hrs before your event.