Frequently asked questions

Q. I don’t have a credit card. Can I pay with an e-transfer?
A. Absolutely. Give us a call at the box office so that we finalize your total, hold your tickets and give you e-transfer instructions. Once the transfer arrives, we will process and issue your tickets.

Q. Can I pay by cheque?
A. Before you pop a cheque in the mail, please give us a call at the box office to hold your tickets and give you a final total. Once the cheque arrives, we will process and issue your tickets. If you’d like them mailed out, we can do that too.

Q. Why are there service fees for tickets?
A. Fees cover the various costs associated with app and technology development, credit card processing, service delivery, and box office staff. In some cases, these fees are absorbed into the ticket price by the organizer.

Q. What if I want physical tickets mailed out?
A. Digital tickets are sent automatically to your email address. If you want physical tickets mailed out for single concerts, you’ll need to call the box office. Shipping & Handling fees will be added to mail orders to cover the costs of ticket printing, envelopes, and postage. Please note, the cutoff for mailed tickets is 7 days prior to the event.

Q. Can I avoid Service Fees if I pay by e-transfer, cash or cheque?
A. The ticketing fees are the same, regardless of how you choose to pay.

Q. Why can’t I buy discounted student tickets online?
A. Due to venue capacity limits, we are unable to offer discounted tickets in advance.
Unfortunately, should a concert sell-out, no last-minute student tickets will be available.

Q. Do I need to print off my tickets?
A. No. Just download the Showpass App, and your tickets will be available via the app.

Your tickets will also be sent as a .pdf attachment to your purchase if you wish to print them off.

Q. Can I pick up my tickets at the door?
A. We are trying to go paperless and contact-free as much as possible. We will not offer will-call service for single tickets.
Exception: Subscribers who elect have physical season tickets printed may pick up their tickets at the first concert only.

Q. I am unable to attend a concert. Can I transfer my tickets to a friend?
A. Absolutely. You can transfer your tickets using the ticket app (Showpass).
Important: To prevent ticket markup and resale (scalping), tickets are automatically limited to a single transfer.

Q. Can I exchange my tickets for a later date?

• To void your original tickets and issues new tickets, we require at least 48 hours notice.

• To exchange your tickets for a concert at a later date, please contact the box office (phone, email, voicemail) at least 48 hours before the event.

• Exchange requests closer than 48 hrs from a concert are not possible.